Jqk29 Privacy Policy — How We Protect Your Data
Jqk29 is committed to protecting the privacy of all Malaysian users. This policy transparently explains how we collect, use, store, and safeguard your personal information.
Information We Collect
When you register and use the jqk29 platform, we collect several categories of information to deliver the best experience to you:
Account Information
- Full name and username
- Email address and phone number
- Date of birth (for age verification)
- Password in encrypted form
Device & Browser Information
- Device type and operating system
- IP address and approximate location
- Browser type and version
- Access timestamps and session activity logs
Local Payment Information
- Transaction records in Malaysian Ringgit (RM)
- Payment account holder name
- Payment methods used (TNG, FPX)
- Deposit and withdrawal history
Usage Data
- Games played and session duration
- Pages visited within the platform
- User preferences and settings
- Interactions with platform features
How Your Information Is Used
Jqk29 only uses collected information for legitimate purposes directly related to platform operations. We do not use your data for any other purpose without your consent. The primary purposes for data use are as follows:
Creating and maintaining user accounts, verifying identity, and processing service requests including MYR deposits and withdrawals.
Analysing usage patterns to improve the interface, introduce new features, and maintain optimal platform performance for Malaysian users.
Detect and prevent suspicious activity, protect user accounts from unauthorised access, and ensure the integrity of all transactions.
Processing queries and complaints, providing technical assistance, and maintaining communication records for reference and issue resolution purposes.
Cookies & Tracking Technologies
Jqk29 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored on your device when you visit our platform.
Essential Cookies
Required for the platform to function properly. Includes login sessions and basic security settings. Cannot be disabled.
Functional Cookies
Saving your preferences such as language and display settings. Helps us deliver a more personalised experience.
Analytics Cookies
Helps us understand how users interact with the platform for continuous improvement purposes.
You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the jqk29 platform.
Data Storage, Security & Sharing
How Your Data Is Stored
User data is stored on servers protected with SSL encryption. All financial information is encrypted using current industry standards during storage and transmission. We retain data for as long as your account is active or as required under Malaysian law.
Once an account is closed, personal data will be deleted or anonymised within a set period, unless a longer retention is required by law.
Third-Party Sharing
Jqk29 does not sell or rent users' personal data to any third party for marketing purposes. Data may be shared only in the following limited circumstances:
- Payment providers (TNG, FPX) for processing MYR transactions
- Legal authorities when required by court order
- Technical service providers bound by confidentiality agreements
Your Rights as a User
As a jqk29 user, you have certain rights regarding your personal data. We fully respect these rights in accordance with applicable data protection laws in Malaysia.
You have the right to request a copy of the personal data we hold on your account at any time.
You have the right to correct inaccurate or incomplete information through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to legal requirements and financial record retention obligations.
How to Exercise Your Rights
To exercise any of the above rights, contact our privacy team by email: [email protected]. Please include your username and request details. We will process your request within 30 business days in accordance with applicable Malaysian legal requirements.
This Privacy Policy is effective: 1 January 2026. jqk29 reserves the right to update this policy from time to time. Any significant changes will be communicated through the platform.